Training, consultancy and career guidance for tourism, hospitality and allied sectors.
Guest service and service recovery, front office and reservations, food and beverage service, housekeeping, safari and lodge guest handling, tour guiding, health, safety and hygiene.
For hotels, lodges, tented camps, restaurants, tour operators and DMCs
Service standards and SOPs, training needs assessment, mystery guest audits, staff performance systems, curriculum and course design, NACTVET-aligned programme development.
For hospitality groups, tourism SMEs, training institutions, NGOs and government
Workplace communication, foreign languages for hospitality (English, French, German, Spanish, Italian), customer care, supervision and team leadership, presentation skills.
For any employer: induction packages and supervisor development
Career coaching, CV and interview clinics, workplace readiness bootcamps, attachment preparation, entrepreneurship basics for tourism ventures.
For students, graduates, TVET trainees, schools, colleges and youth programmes
Twelve signature programmes, adapted to your team.